Applied Router Technologies Inc.

Frequently Asked Questions
Question: What is the turnaround time for an order ?	Answer: We try to process every order within 4-5 days. We cut certain materials on certain days. Today we might be cutting sheets of plywood and your order may fill a gap and be processed the same day it was placed. Other days we may be cutting solid wood and your plywood order will be held over till we cut all the other plywood orders. However, the vast majority of jobs will be shipped within 5 business days.
Question: What if I have a deadline to meet. Can you give me a faster turnaround ?	Answer: Yes. We try very hard to work with peoples deadlines. We have been known to cut and ship within 3 hours of the order being placed. However, there is a rush charge of 25 percent or $30.00 whichever is the greater. You must also pay for overnight delivery. The extra charge is to discourage those that are not truly on a deadline.
Question: Is there a minimum order ?	Answer: No. It costs us no more to cut one item than it does to cut 100 items. However, shipping & handling charges may be more than the cost of the order.
Question: What about large quantities. Can I get a price break or wholesale price if I order on a large scale ?	Answer: This is taken on a case by case basis. As mentioned above it costs us the same to produce one item as it does to produce 100 items. CNC machining of small irregular shaped parts such as letters is a slow process at best. Materials remain constant also since you are unlikely to need the kind of quantities it would take to get any reduction in price from the lumber supplier. Labor is also a fixed cost. In general, quantities of more than a few hundred are actively discouraged since the time to produce them bogs down our process. For a complete understanding of the dynamics involved please click here
Question: I have shopped around and you are more expensive than most. What's the deal ?	Answer: The old adage, you get what you pay for. We want to produce the best product available and we take the extra time to do just that. Check the list of what we offer versus what the competition offers: Our solid woods are always knot free, cut from kiln dried furniture grade materials that are drum and edge sanded on 4 sides to 220 grit and hand detailed. We offer 12 choices of wood from Mahogany and oak to cedar and pine, plus 2 sided water resistant MDO plywood for exterior use and high grade Baltic Birch plywood for economy interior use. We will cut virtually any font style you need if it is cutable. We have over 1000 fonts on file and can get many more including foreign languages, lower case letters, punctuation, symbols, Greek and roman styles, company logo's and just about anything you can imagine. We offer letter depths from 1/8" to 1½" and letter sizes from our smallest letter ever cut of 1/2" tall to 30" tall or wide, whichever is the greater. We offer free help to design your sign from concept to production providing design tips and free artwork within limits. You can even consult with us via phone at our cost ! Mounting hardware and installation templates are also available which makes your sign so easy to install even a novice can do it.
Question: Do you have a catalog ?	Answer: No. Our web site is our catalog. Besides, we produce everything to the customers specifications and never have product sitting around on shelves getting dusty, dinged and oxidized.
Question: Can I buy your products at local stores?	Answer: No we are the sole manufacturer and supplier.
Question: Can I return the products if I don't like the style or they don't fit my space ?	Answer: Your order is custom cut specifically for your project. In general we do not accept returns based on your not liking the style or because you ordered letters that were too big or too small. We offer free phone based and email based assistance to ensure that you have a good idea of what the letters will look like prior to ordering. We can also advise you what size will fit within any given space. It is up to you to request this help prior to placing an order. We will accept returns based on manufacturing defects and workmanship. Plywood's however are notorious for having edge voids which we fill with waterproof epoxy prior to shipping. This is not considered a defect since all plywood's have voids and can suffer delamination due to faulty manufacturing processes at the plant where the plywood was made. We will replace any plywood product that delaminates except in the case of Baltic Birch Plywood that has been used outdoors since it is not designed for outdoor use. All Letters should be properly sealed or coated for outdoor use and will void the replacement warranty if not done. Failed letters may be required to be returned for inspection at our discretion prior to replacement.
Question: Do you ship overseas or to Canada ?	Answer: Yes. We have shipped to Japan, Hawaii, Germany, UK, Ireland, Canada, Trinidad, Alaska and every state in the nation. When going overseas we prefer to send via Federal Express or UPS due to the tracking abilities. The U.S. Postal Service does not track overseas or to Canada and not very well in the U.S. either as it happens !
Question: Do you sell to the Federal Government and state and local authorities ?	Answer: Yes, and we accept government impact credit cards and purchase orders also. We are proud to be a vendor to the U.S. Armed Forces around the world. Our letters can be found at such prestigious places as the USAF Academy, Camp leJeune, Camp Pendleton, and even aboard the USS Carter Hall. We also have many applications within towns and townships, state parks and wildlife forestry reserves.
Question: Is sales tax applied to my order ?	Answer: Pennsylvania residents will have 6% added for wood letters only
Question: What method of payment do you accept ?	Answer: Currently we accept Visa, MasterCard, American Express, Discover, Impact and state or federal purchase orders and postal money orders Personal and Company checks may require a waiting period for funds to be released by your bank before we will process your order. NO C.O.D.
Question: Can I open a line of credit with your company ?	Answer: We currently do not offer open invoicing.
Question: I don't like to order online. How else can I order from you ?	Answer: You can order via fax if you prefer. However, in order for us to have the details of your order you need to use the online shop to configure your order. When you are done selecting the items you need and adding them to your basket, enter the checkout area and complete step 1 of the checkout process then print out the page and fax with your credit card details to 775-490-7814.